Mar 2025 – Jul 2025: Cold Caller – Health Insurance Sales – Scale Army (Client: Call Gurus, Remote)
- Conducted high-volume outbound cold calls to U.S. prospects to promote and sell Medicare and Medicaid plans.
- Educated leads on coverage options, verified eligibility, and guided them through enrollment.
- Consistently exceeded daily and weekly sales targets while ensuring compliance with U.S. health insurance regulations.
- Built rapport and handled objections professionally to increase conversion rates.
- Logged all lead interactions in CRM for accurate tracking and follow-up.

Jun 2024 – Jan 2025: Virtual Assistant – TalentPop (LAmade, Los Angeles, CA)
- Managed emails, appointments, and calendars while handling client inquiries.
- Drafted correspondence and liaised with clients to ensure smooth communication.
- Maintained records and conducted online research to support operations.
- Provided social media and customer support to enhance client engagement.

Jun 2023 – Jan 2024: Career Advisor – Westwick College Institute, Kenya
- Guided clients on career planning and job search strategies.
- Organized development workshops and networking events to enhance professional growth.
- Provided mentorship and market insights to support client career advancement.

Oct 2021 – Apr 2022: Team Lead – Inside Sales – Poa Internet, Kenya
- Led a 10-person sales team targeting underserved areas in Kenya.
- Tracked performance and sales using CRM tools (Salesforce, Zendesk).
- Delivered coaching and monitored KPIs to optimize team performance.

Jun 2019 – Sep 2021: Subject Matter Expert – Call Center International
- Developed training materials for customer service and escalation teams.
- Defined performance standards for a 30-person team.
- Provided flight updates and assisted in multi-departmental support.

Sep 2018 – Feb 2020: Project Manager / Supervisor – Brilliantdom Company Limited (Henkel & Rostrum)
- Conducted onboarding, assigned duties, and evaluated team output.
- Managed team schedules, delivered training, and oversaw sales targets.

Jan 2017 – Aug 2018: Regional Coordinator – Posta E-Njiwa
- Oversaw sales operations and administrative systems.
- Trained staff and ensured consistent sales and reporting.

Aug 2014 – Dec 2016: Team Leader / Customer Service Representative – Horizon Contact Center
- Handled escalations, coached team members, and led service initiatives.
- Improved customer satisfaction KPIs by 10% within six months.