Aug 2024 – Present: Executive Assistant to CEO – Athena (Remote)
-Provide high-level support to CEO, optimizing calendar, inbox, and international travel, saving 10+ hours weekly through efficient prioritization.
- Prepare executive communications and weekly project status reports, ensuring leadership alignment.
- Coordinated recruiting and onboarding for 5 new hires, reducing time-to-hire by 20%.
- Oversaw vendor relations and invoicing, achieving 100% accuracy and strengthening supplier partnerships.

Aug 2025 – Present: Property Management Virtual Assistant – Independent Contractor (Remote)
- Manage Airbnb property operations: guest communications, bookings, and vendor coordination, maintaining 90%+ occupancy and consistent 5-star reviews.
- Designed reporting templates and optimized vendor scheduling, cutting turnaround time between bookings by 20%.

Dec 2023 – Jul 2024: Team Manager – CCI Kenya (Shipt)
- Led 12 call center agents, improving customer satisfaction scores by 15% and first-call resolution by 20%.
- Monitored SLAs, prepared reports for senior leadership, and reduced staff turnover through recognition programs.

Dec 2022 – Nov 2023: Call Center Agent – CCI Kenya (Shipt)
- Handled 60+ daily calls, achieving 95% customer satisfaction and 90% first-call resolution.
- Consistently exceeded performance metrics, earning selection into the company’s leadership development program.

May 2021 – Apr 2022: Editor & Producer – DadaDigital / Digimatt Solutions
- Produced and edited 50+ articles and digital content, leading a team of 5 writers and boosting site traffic by 30%.
- Managed social media campaigns, increasing engagement by 40% and significantly improving YouTube viewership.

WaiswaKwame

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