Jul 2021 – Present: Application Support Consultant – AARO East Africa (Nairobi, Kenya)
- Led end-to-end onboarding and training for 30+ multinational clients, increasing adoption by 32% and enhancing proficiency in Group Accounting and IFRS 16 systems.
- Resolved 97% of client-reported system issues within 24 hours by streamlining ticket escalation and implementing proactive troubleshooting.
- Facilitated compliance with IFRS 16 by configuring and validating 1,000+ lease contracts, ensuring alignment with financial reporting standards.
- Authored user guides and knowledge base content, reducing repetitive inquiries and improving support response time.
- Collaborated with cross-functional teams to deploy software updates and provide post-deployment support, achieving a 97% client satisfaction rate.

Jan 2020 – Jun 2020: Direct Sales Representative – National Bank of Kenya (Nairobi, Kenya)
- Acquired 160+ new customer accounts within six months through tailored sales strategies.
- Generated over KES 4 million in new deposits by aligning product offerings with client financial needs.
- Delivered personalized financial consultations and virtual presentations, improving client retention and lead conversion rates.
- Collaborated with the sales team to develop weekly action plans, ensuring alignment with revenue targets.
- Tracked client interactions with 100% accuracy in CRM, providing data-driven reporting and supporting long-term banking relationships.